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Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Chicago Institute of Business Excellent Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skill-set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
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I am interested in Excellent Customer Service Course
| MODULES |
|---|
| Module One: Getting Started |
| Module Two: Who We Are and What We Do |
| Module Three: Establishing Your Attitude |
| Module Four: Identifying and Addressing Customer Needs |
| Module Five: Generating Return Business |
| Module Six: In-Person Customer Service |
| Module Seven: Giving Customer Service over the Phone |
| Module Eight: Providing Electronic Customer Service |
| Module Nine: Recovering Difficult Customers |
| Module Ten: Understanding When to Escalate |
| Module Eleven: Ten Things You Can Do to WOW Customers Every Time |
| Module Twelve: Wrapping Up |
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