8805
Wherever two or more people come together, there is bound to be conflict. This course will give you a seven-step conflict resolution process that you can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground.
In the Conflict Resolution course, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
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I am interested in Conflict Resolution Course
| MODULES |
|---|
| Module One: Getting Started |
| Module Two: An Introduction to Conflict Resolution |
| Module Three: Conflict Resolution Styles with the Thomas-Kilmann Instrument |
| Module Four: Creating an Effective Atmosphere |
| Module Five: Creating a Mutual Understanding |
| Module Six: Focusing on Individual and Shared Needs |
| Module Seven: Getting to the Root Cause |
| Module Eight: Generating Options |
| Module Nine: Building a Solution |
| Module Ten: The Short Version of the Process |
| Module Eleven: Additional Tools |
| Module Twelve: Wrapping Up |
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"I am in the transition phase of my career from a technical to a management role. After studying with CIB I can safely say I am now ready to take on my new role. CIB courses are simplified and straight to the point. Instead of attending physical classes, I now study any time and anywhere. I am so grateful to be part of the institution”.
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"I rate the Chicago Institute of Business Mini-MBA Program 100%. I have learnt lots of things ranging from Project Management to Business Acumen, down to the world of accounting and the Empire of Morals. Thank you for this opportunity".
"I have a first degree in Geology and Mining and an M Phil in Environmental Management. I have worked as an administrator most of my life and needed certification in the field. Thank you for a wonderful training experience in the CIB Advanced Human Resource Certificate Program. Not only have you given me a certificate but most importantly opened my eyes to things I never knew, at my own pace and convenience. Looking forward to acquiring more certifications. #IAmSpreadingTheWord”
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