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Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied.
With The Handing Difficult Customers course, you will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this course, you will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
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| MODULES |
|---|
| Module One: Getting Started |
| Module Two: The Right Attitude Starts with You |
| Module Three: Stress Management (Internal Stressors) |
| Module Four: Stress Management (External Stressors) |
| Module Five: Transactional Analysis |
| Module Six: Why are Some Customers Difficult |
| Module Seven: Dealing with the Customer Over the Phone |
| Module Eight: Dealing with the Customer In Person |
| Module Nine: Sensitivity in Dealing with Customers |
| Module Ten: Scenarios of Dealing with a Difficult Customer |
| Module Eleven: Following up With a Customer Once You Have Addressed Their Issue |
| Module Twelve: Wrapping Up |
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"I rate the Chicago Institute of Business Mini-MBA Program 100%. I have learnt lots of things ranging from Project Management to Business Acumen, down to the world of accounting and the Empire of Morals. Thank you for this opportunity".
"I am in the transition phase of my career from a technical to a management role. After studying with CIB I can safely say I am now ready to take on my new role. CIB courses are simplified and straight to the point. Instead of attending physical classes, I now study any time and anywhere. I am so grateful to be part of the institution”.
"I have a first degree in Geology and Mining and an M Phil in Environmental Management. I have worked as an administrator most of my life and needed certification in the field. Thank you for a wonderful training experience in the CIB Advanced Human Resource Certificate Program. Not only have you given me a certificate but most importantly opened my eyes to things I never knew, at my own pace and convenience. Looking forward to acquiring more certifications. #IAmSpreadingTheWord”
"Thank you CIB for a wonderful and thought provoking course that has made me look at my own business in a new light. This course has helped me improve my knowledge and more importantly how I can apply this in my day to day work environment".
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Customer Service
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